AODA POLICIES
Providing Goods and Services to People with Disabilities
Caribou Restaurant + Wine Bar is committed to excellence in serving all
customers including people with disabilities.
Assistive devices
We will ensure that our staff are trained and familiar with various assistive
devices we have on site or that we provide that may be used by
customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into
account their disability.
Service animals
We welcome people with disabilities and their service animals. Service
animals are allowed on the parts of our premises that are open to the
public.
Support persons
A person with a disability who is accompanied by a support person will be
allowed to have that person accompany them on our premises.
Fees will not be charged for support persons
or
Will be charged to the support person for admission to Caribou Restaurant's
premises.
We will notify customers of this through verbal inquiries.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities
for customers with disabilities in our dining room service, Caribou
Restaurant will notify customers promptly. All instruction will be
communicated through our staff on hand and commicated to our guests.
Training
Caribou Restaurant will provide training to employees and others who
deal with the public.
Individuals in the following positions will be trained:
All Managerial positions
Servers
Bartenders
Bus people
Hosts
This training will be provided to staff within the first three months of
employment.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005
and the requirements of the customer service standard
Caribou Restaurant's plan related to the customer service standard.
How to interact and communicate with people with various types of
disabilities
How to interact with people with disabilities who use an assistive device
or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty in accessing
Caribou Restaurant's goods and services
Staff will also be trained when changes are made to your accessible
customer service plan.
Feedback process
Customers who wish to provide feedback on the way Caribou Restaurant
provides goods and services to people with disabilities can, e-mail,
verbally talk to manager on duty or call the owners the next business day.
All feedback, including complaints, will be directed to our Front of House
manager and dealt with in 48 hours. All correspondance with be cc'd to
the owners.
Customers can expect to hear back in 48 hours.
Modifications to this or other policies
Any policy of Caribou Restaurant that does not respect and promote the
dignity and independence of people with disabilities will be modified or
removed.